Customer Service Information

1. Contact Information
2. Payment Methods
3. Shipping Information
4. Sales Tax
5. Return Policy
6. Warranty
7. After Warranty Service
8. Privacy Policy
9. Shopping Security
10. Errors
11. Business Conduct Policy
12. Product Use Disclaimer
13. Limitation of Liability

P&S Fishing Tackle, Inc
868 West Street Rd. #147
Warminster, PA 18974

Note: We do have retail store front at this address. This address is for mail deliveries only. Please contact us if you want to schedule an appointment to view products.

E-mail: info@psfishing.com
Phones: 215-285-2672 or 215-206-4234 6PM - 9PM Eastern Time
Fax: 215-674-8604

We accept Visa, Master Card and PayPal. Your credit card will not be charged until your order is shipped.

You can place your order using Money Order payment option. Your order will not be shopped until we receive the payment. Please mail Money Orders to:

P&S Fishing Tackle, Inc
868 West Street Rd. #147
Warminster, PA 18974

All packages are shipped from Warminster, PA 18974. Standard shipping is $4.95 per order shipped within 48 contiguous US states. We ship to PO Boxes and APO addresses.

We are located in Pennsylvania and required by law to collect a 6% Pennsylvania State sales tax on orders delivered within Pennsylvania.

We accept unused merchandise for exchange or refund within 30 days since the date of shipment. We will refund the full purchase price minus shipping charges. All items must be returned in unused condition in original packing or refund will be refused. 15% of the tackle cost fee is charged, if original packing is absent or damaged. Used tackle are not acceptable for exchange or refund. Mail returns to:

Attn: Return
P&S Fishing Tackle, Inc
868 West Street Rd. #147
Warminster, PA 18974

We recommend to use trackable methods of shipment for all returns, e.g. US Postal Service delivery confirmation. We do not carry responsibility for the lost packages.

Warranty period for Balzer rods and reels is 1 (one) year from the shipping date, if any claims caused by the quality itself. We provide free repair service or free spare parts or free replacement of defective tackle or refund of the tackle cost. During warranty period shipping charges are not refundable. Please, send the defective tackle to:

Attn: Repair
P&S Fishing Tackle, Inc
868 West Street Rd. #147
Warminster, PA 18974

To ensure proper and immediate service in the defective tackle shipment must be included:

- Description of the defects and circumstances of their happening,
- All broken parts,
- Address and telephone number
- Payment of $7.00 for US orders ($25 for outside of the US orders) to cover back shipment of repaired tackle.

We will provide information about the status of repairing process. We guarantee to repair or to replace the defective tackle in the shortest time.

The following situations are not under our warranty: - If the tackle was not delivered by P&S Fishing Tackle - If the tackle was damaged by improper use - If the tackle was damaged by bad maintenance.

When the warranty period is expired we provide after-sales service only for the customer expense. Please, contact us for free repair estimate.

We value your privacy. P&S Fishing Tackle does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested.

We use Yahoo! to accept online orders. Every time you enter your credit card information, Secure Sockets Layer (SSL) technology is used to prevent the information from being intercepted. More Info

Photographic or typographic errors are subject to correction.

• We have built our reputation on quality, reliability and service
• We deal ethically with our customers
• We are honest in our claims and statements
• We respect the interests of others

The fishing tackle we present in our web site must be used exclusively for fishing.

Our rods are produced from high-density carbon - perfect conductor of the electric current. We strongly recommend not using it as poles for antennas, flags, etc. Fishing is prohibited with the distanced less than 300 feet from the electric lines. Fishing must be immediately stopped when thunderstorm is approaching.

In all circumstances P&S Fishing Tackle maximum liability is limited to the purchase price of the product sold. P&S Fishing Tackle shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims related to the products it sells, which exceeds the liability limit. P&S Fishing Tackle shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not P&S Fishing Tackle is apprised of the possibility of such claims or damages.